We're sure you'll absolutely love your new piece of jewellery, but if for some reason you are not completely satisfied with your purchase, we can offer an exchange, or credit note, if returned within 14 days from the date you received it.

Please return your order in its original, unworn condition and jewellery box. Any return postage cost is the customers responsibility.

For our UK customers we recommend using Royal Mail Special Delivery for fast, insured and safe delivery.

Sharlala jewellery does not accept any responsibility for lost, stolen or damaged goods in transit.

International returns, please clearly label as 'Returned Goods' to avoid additional customs fees being passed back to the maker.

If the item was purchased with Free shipping, then the shipping cost will be deducted from the exchange/credit note total.

Once a customer has committed to purchasing a custom order, Sharlala Jewellery cannot accept cancellations or returns, as these orders will be processed at the maker's expense and made especially for the customer.

Any incorrect ring sizes, chain lengths and customisation details, are the sole responsibility of the customer. Resizing is accepted, but will incur a fee.

Ring sizers are available to ensure correct measuring prior to order completion.

Earrings cannot be returned for hygiene reasons

Any jewellery received damaged or faulty will of course be repaired free of charge.

For anything else please email, including pictures, for an assessment.
An estimate will be provided, but the exact cost will only be confirmed once we have received the item. Please remember return costs are the customers responsibilty.

*we do NOT repair work by other jewellers

We offer a free replate if needed within the 1st year of purchase.
Clear images of the piece will be required, and assessed, as to whether it has been damaged, or is a plating issue.

Damage is most often caused by friction. If the ring has been worn against another, and/or obvious scratching against something abrasive has occurred. Usually this shows on the sides and underside of the band, where hard objects are held for example.

Thicker plating, above 3 microns, naturally pales over time, it does not expose silver right away.

Proof of purchase will be required. And return costs not included.

After the first year you can still return your piece for a revamp, this can include cleaning, polishing and/or replating. Please contact for specific details and costs.

*please note there is a minimum charge of £25 (exc return postage)